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QUESTIONS?

Please read the FAQ's below. If you can't find the answer and you are looking for our email is at the bottom of the page!

 

SHIPPING AND DELIVERY

 1) What is pre-order?

We get it - you guys can’t get enough of our items, literally! Sometimes when our products start selling like hotcakes, unfortunately we can completely sell out before our next round of stock reaches our fulfilment centre. If this happens, we will put those items up for pre-order before they’ve arrived. We know what date our stock is due to arrive, so this is the date in brackets next to the product name. All orders will then be shipped out to our customers on that specified date. This allows our customers to reserve their favorite pattern and ensure they get their hands on the Hoodie Blanket of their dreams.

 

2)How does shipping and delivery work?

You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your item is on its way - now what?

Once an order is placed, our team will carefully collect your product from the clouds and package it with hugs and love, so please allow up to 72 hours for our team to pick and pack your order. All orders are sent when all items are ready in full - this means that if you have a pre-order item in your order, all items will wait until that latest item is available and then will be sent out at the same time.

Sometimes there is too much love to put in one parcel so you may get multiple packages from our different fulfilment locations. Not to worry though, they will still be sent at the same time.

Your product will then gently be sent via the Geniki Taxidromiki (if you order in Greece) or via DHL (If your order is for outside the Greece), and then it should be safely in your patiently waiting hands within *1-3 business days.

As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.

*Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go! Also the time frames for orders outside the Greece are different.. Althought If you want more informations please check HERE

 

3) How much do I pay for shipping?

If you’re located in Greece, not a cent if you spend 35 or more, althought it will cost you 4.99 with free cash on delivery! We send out all orders via free standard shipping with Geniki Taxidromiki. Geniki Taxydromiki quotes us 1-3 business days for this delivery service after your order has been picked and packed.

For all our international friends across the ditch, please check HERE

 

4) How do I track my order?

Yay, time to celebrate – it’s on its way! After we pass your order to Geniki taxidromiki or DHL, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Geniki Taxydromiki or DHL site so you can follow the live tracking updates!

Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.



5) Help, I think my order is lost/hasn’t been delivered?

Think your order might be lost in transit? Although Geniki Taxidromiki quote us 1-3 business days for delivery and DHL 5-7 business days for delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may update to advise of a ‘delayed’ delivery date.

If your item still hasn’t been delivered within 12 days, please contact us and we can launch an investigation with the courier provider.

*Please note: Once we pass your order to Geniki Taxidromiki or DHL, your package is with a different provider. We completely understand delays are frustrating, however once your order is with the courier, any issues need to be investigated by Geniki Taxidromiki. We are able to contact them on your behalf to resolve any issues. Please be assured, we will always do our best to get the issue sorted as quickly as possible for you.

 

6) Can I change my shipping address?

Oops, our item not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.

If your order has been shipped, don’t panic! You can still redirect it via the
Geniki Taxidromiki or DHL tracking link we provide on your shipping confirmation email.

*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!

 

7) Do you ship internationally?

Double YES!! We ship all around the world!

 

8) Are there any customs/import fees?

All of our products are shipped right here in Greece, out of our distribution centres. This means there’s no need to stress about any customs fees, as it’s shipping from your own backyard. If you are located outside the Greece we suggest you to ask someone professional for more informations!

 

PRODUCT QUESTIONS

1) How is my produuct packaged?

We are just as excited as you are for you to receive your item from us, and we’ve dressed it up for the occasion! All of our products come packaged in a branded poly mailer, so you know exactly what item has turned up on your doorstep.

 

2) Size Guides

We have a specific page for Size Guides.. Click HERE to take all the informations you want!

 

3) Care Instructions

You can find all care instructions on the inner tag of our products, however standard care options for our Hoodie Blankets and other products are as follows:

- Hand or machine wash in cold water

- If machine washing, ensure a gentle cycle is selected

- Use only mild detergents (approved for wool/ silk)

- Avoid mixing with other colours

- Do not tumble dry

- Do not iron

- Do not dry clean

However if you really want to best preserve the cuddliness and softness of the Hoodie Blanket for as long as possible, we recommend hand washing it in cold water.

 

4) Will you restock an item?

Missed out on your favorite pattern, and now the world just seems that little bit colder? Don’t worry, we continuously restock all patterns, so keep an eye out on the website for when they will be available again.

 

5) Are your Hoodie Blankets vegan?

We love our furry friends, and we know you do too! All Hoodie Blankets are made with cruelty-free vegan Sherpa-fleece and flannel-fleece. So it feels like you’re cuddling a fluffy sheep, but nicer :)

 

6) Is the Hoodie Blanket overpriced?

Oh dear, you can definitely tell the ones who haven’t experienced the Hoodie Blanket themselves yet! We can promise you, the Hoodie Blanket is worth every penny. Gone are the days of shivering in your pajamas with holes in them that you can’t quite justify throwing away - we ensure to source only the best possible materials for our adorable Hoodie Blanket so that they are designed to last! Once you put that soft, marshmallow-y fluff blanket over you, you’ll know exactly what we’re talking about.

 

7) Do you take suggestions or customs designs?

We’re here to take your suggestions – the weird, the wonderful, and the just plain wacky! Feel free to suggest your artistic vision (unfortunately an animal that’s half meerkat/half mermaid has already been suggested, before you ask!). Unfortunately we can’t guarantee your design will be made, and are not yet offering custom Hoodie Blanket at this point.

 

8) What are the Hoodie Blankets made from?

Apart from being made with clouds and marshmallows, our Hoodie Blanket are made from a premium sherpa fleece interior and soft flannel fleece exterior. Don’t be fooled by the word ‘sherpa’ though - this is a completely cruelty-free and vegan version of sheep’s fleece made from polyester, so rest assured no fluffy friends are now hairless from the making of your Hoodie Blanket.

 

9) Do you offer wholesale or bulk purchase discounts?

Our products are only sold on our online store, so we do not offer wholesale discounts for reselling. If you are looking to make a bulk personal purchase (like for all the mums on the Under 10’s footy team who are shivering on the school sport sidelines) please email us at support@theloggos.com for more information!

*Please note: This is subject to stock availability.

 

10) Can I send an order as a gift?

Have a special someone who you think needs a Hoodie Blanket in their life (or just trying to earn some major brownie points)? A Hoodie  Blanket is the perfect gift! You can ship a Hoodie Blanket directly to that lucky lad or lady by entering their address as the shipping address, and your own as the billing address.

 

11) Are you stocked in any stores anywhere?

Nope, it’s just us! Our products are only available on our online store, just make sure you are purchasing from our site www.theloggos.com

 

12) I can’t add a product to my cart?

Nobody panic! If you can’t add an item to cart, it may unfortunately be a sold out item. Try your equal-first or second-favourite pattern, otherwise we update our website regularly so that pattern you have your heart set on should be available again and on our website when they will be available again.

 

RETURNS AND EXCHANGES

 1) Do you have a returns policy?

Sorry, we know this is the boring legal mumbo-jumbo, but take a minute to have a read of our return policy. You can return and item 30 days from date of delivery/receiving of order.

However, not all items are eligible. Any exclusions will be called out on product pages and / or at checkout. To be eligible for a return:


1. Item(s) have to be initiated for return and placed in the post within 30 days of the delivery/receiving of order.

2. Item(s) were not marked “Final Sale” or “Non-Returnable” at the time of purchase, unless faulty.

3. Item(s) must be in the original packaging, which must be in original condition.

 

2) How long do I have to return an item?

We know the drill – you’ve been needing to return it, but life gets in the way. We are happy to help you return that one, and offer a 30 day return period for you to make that tough decision! Please refer to our returns policy for more information.

 

3) Can I return my order for a refund?

Sadly, we know that sometimes THE LOGGOS products is just not quite the right fit for some people. You can certainly return your item to us for a full refund, provided it is returned within 30 days.

*Please note: all Hoodie Blankets must be returned in as new condition.

 

4) Can I exchange my order for a different product?

Another pattern caught your eye? It happens – trust us, our wardrobes are full of them! You can certainly return your Product to us for an exchange to a new pattern, provided it is returned within 30 days.

 

5) Do I have to pay for returns?

We’ve got you covered here too. All returns (for both refunds and exchanges) within Greece will be covered with a free return shipping label that we are happy to organise for you, which means no expenses at the post office! Just contact our friendly team a support@theloggos.com and they will be able to help you along the way.

 

6) How long does it take for my return/exchange to be processed?

We are working hard behind the scenes to get THE LOGGOS items in and out of our fulfilment centres. We strongly encourage that you send through a photo of your receipt from the post office as proof your return has been lodged. As soon as we have this information, we can action either your exchange or refund immediately! If you forget to grab this receipt, we will just need to wait until that one gets back to our warehouse before we can go ahead.

 

7) How long does it take for my refund to be processed?

We’re sad to see you go! Should you receive a refund for your order, you will receive an email confirming this has been processed from our end. From there, it will take 2-5 business days to process into your account, depending on your bank. If it takes any longer than this, we would recommend contacting your bank directly.

 

PAYMENT

1) How secure is your payment?

All jokes and puns aside - your privacy and security is our highest priority. We use Shopify Payments which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.

 

2) What payment types do you offer?

We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer ApplePay too!

 

3) Do you have payment plan options?

Unfortunately at this time we don't support payment plan but it will come very soon!

 

4) How do I use a discount code?

Woo, it’s on sale - so you’re basically saving money (at least, that’s what we tell ourselves when something is on sale). Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for

I forgot to use my discount code!
Made your purchase, and as the payment was loading you realised with horror you hadn’t added your discount? Never fear, that opportunity hasn’t slipped away! Simply email our lovely THE LOGGOS team at support@theloggos.com and they will be happy to help correct this for you.

*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for

 

5) Do you do gift vouchers?

Want to share that Hoodie Blanket love? Excited news you can go on our E-Gift Card page a take a gift card for the person you love!!

 

6) What currency is the store in?

All pricing is listed in Euro (EUR).

 

CONTACT US

1) I have an issue with my order, what can I do?

Something not quite right with your order? Don’t worry, our LOGGOS team is ready to spring into action! Please contact us to advise of the issue, and to help resolve things quickly we request you include photos so we can help identify what has happened.

 

2) I need to cancel or change my order!

These things happen! Please email us immediately with the subject line CHANGE or CANCEL and we will do our absolute best to carry out your request. If it has already been dispatched from our fulfilment partner you will need to go through our returns process.

As we do our best to get your orders out to you as soon as we can, occasionally an order will be processed before the team has a chance to change it. We cannot guarantee a change of order after the order is placed so please select your items carefully.

 

3) How do I contact you?

Gone are the days of carrier pigeons and smoke signals – emailing us is the way to go! Our email contact is support@theloggos.com. This also allows us to keep a paper trail for your issue so we can help you as best we can. We answer emails from Melbourne to Malta, so we can sometimes have some slight delays in response time. We’re only human, so please be patient and we are working as quickly as possible to get back to you. We promise we won’t leave you on ‘read’!

 

4) How do I provide feedback?

We always strive to be the best so we love hearing your thoughts. We also love hearing your beautiful THE LOGGOS stories, as it warms our hearts to see our products being so well loved out in the big wide world. Should you have any feedback for us, please feel free to email us at support@theloggos.com.

 

5) Where are you located?

Our THE LOGGOS HQ and Customer Service team are located in Athens, Greece.

*Please note: Our THE LOGGOS HQ is not a retail store and we hold no stock there, and we are unable to offer collection at any of our fulfilment centres.

 

6) Emailing list

Want fun, pun-filled, and always adorable emails straight to your inbox (plus stacks of awesome offers and discounts!)? Of course you do! You can sign up to our mailing list by emailing us at support@theloggos.com and asking to jump on board.

Inbox hitting 1k and doing a spring clean of all those businesses you’ve signed up for? You can also unsubscribe or request fewer emails by going to the bottom of any of our emails and clicking the ‘unsubscribe me’ link - (we’ll miss you though!).

 

Please note that email is the best method of contacting us as it allows us to keep a paper trail of any issues you may have had with your order.